Information and Support

The National Epilepsy Support Service (NESS) provides confidential telephone support services across Australia and is open to people living with epilepsy, their families and friends, health professionals, service providers and the general community.

NESS is available Australia-wide from 9.00am – 7.00pm (Eastern Standard Time), Monday to Saturday (excluding public holidays). A message bank is available for after-hour calls and one of our epilepsy support staff will be in contact.

What support does the NESS provide?

  • Understanding and support around epilepsy.
  • Practical information and advice.
  • Information and information sheets.
  • Information and referral to the full range of Epilepsy Foundation services.

The NESS is not a crisis line. In an emergency please call “000” for assistance.

Our Rights and Responsibilities brochure outlines your rights and your responsibilities as a client of the Epilepsy Foundation as well as the rights and responsibilities of Epilepsy Foundation staff.

For information or support call our InfoLine on 1300 761 487 or you can also contact our InfoLine by email.

If you would prefer to communicate by email, you can instead use the form below or email

Please note that we cannot guarantee the privacy or security of conversations made through social media messaging apps or email. While we do our best to ensure the integrity of these platforms, if you have any concerns we recommend calling the you can instead call the National Epilepsy Support Service 1300 761 487.

Client Contact Form

  • If you elect for us to keep your records, this enquiry, including your name, will be kept in our database as a record of the service we have provided. The Epilepsy Foundation is committed to protecting the privacy of its clients. You can find more information about our privacy policy on our Privacy page by clicking the link below.

    May we keep your records?

 Read our Privacy Policy here.

Other support lines include:

  • LifeLine 13 11 14
  • Kids HelpLine 1800 55 1800
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